Category: Productivity
Developer: HP Inc.
Verified App 
HP is one of the world's largest technology companies, and they have a range of mobile apps that can help you with your day-to-day tasks. From making calls to booking appointments, there's an HP app for just about everything. In this blog post, we will take a look at the HP Smart Mobile App and its features. We will also discuss some of the pros and cons of using this app, so that you can make the best decision for your needs.
Features & Highlights
The HP Smart app is a powerful companion for anyone who uses HP printers, transforming the way we print, scan, and manage documents. Below are some core features that make this app a must-have for users:
Real Experience Using HP Smart
Application Scenarios
As a busy professional, my life often involves juggling multiple tasks, and the HP Smart app has seamlessly integrated into my daily routine. For instance, I frequently work remotely and need to print important documents on the fly. The remote printing feature has been a lifesaver, allowing me to send files to my printer back home while I’m at a different location. On weekends, I often use the scanning functionality to digitize family photos, transforming them into high-quality digital files that I can easily share with relatives. The app has truly become an essential tool in both my professional and personal life.
User Experience
The user interface of the HP Smart app is clean, intuitive, and user-friendly. Upon launching the app, I was immediately greeted by a dashboard that displayed my printer status and available features. The workflow for printing or scanning documents is straightforward; it typically involves just a few taps. Performance-wise, the app is snappy, with minimal lag time when sending print jobs or scanning documents. I’ve noticed that the app not only improves productivity but also enhances my overall user experience with HP products. The delightful animations and responsive design make using the app a pleasure rather than a chore.
Pricing
HP Smart is free to download and use, which is fantastic for anyone looking to manage their printing tasks without incurring additional costs. While there are optional subscription services, such as HP Instant Ink, which can help save on ink costs, the basic features provided by the app are more than sufficient for everyday users. This free accessibility makes it an attractive choice for anyone who owns an HP printer.
Updates & Support
The HP Smart app is regularly updated, ensuring that users receive the latest features and bug fixes. I appreciate how HP actively seeks user feedback, which is often incorporated into these updates. The support section of the app is also commendable; it offers a comprehensive help center and easy access to customer service when needed. I had a minor issue with my printer connectivity recently, and the support team was quick to respond and resolve my concerns within a day.
Security & Privacy Review
As a conscious user, I always prioritize security and privacy, especially when using apps that require personal information. The HP Smart app is available for download from official sources like the App Store and Google Play, which provides some assurance regarding its safety. During the registration process, the app asks for basic personal information, such as an email address, which seems standard for account creation. However, I recommend being cautious about sharing more sensitive data.
I did not encounter any intrusive ads while using the app, which is a relief. HP also claims that they do not engage in excessive tracking behaviors that could compromise user privacy. Overall, my experience with the HP Smart app has been positive from a security standpoint, allowing me to manage my printing tasks without unnecessary concerns about my personal data.
Easily monitor printer status from your smartphone or tablet. Quickly troubleshoot issues with guided support and tips. Conveniently order supplies directly through the app. Effortlessly manage multiple printers from one interface. Enjoy seamless printing from anywhere with mobile connectivity. 
Limited functionality compared to traditional printer software limits user control over settings. Frequent connectivity issues can disrupt printing tasks and frustrate users. Some features require an internet connection, restricting offline usability. 
Google Play 
App Store 
App fails to open. This has happened a few times over the years. And now when I need the app the most to scan important documents, and email the .pdf from my phone in a timely manner it has failed to function. AGAIN! It worked well for a long time, but it has failed to function before. A week later it would work, and Now (again) when I need it ASAP, it has let me down. HP is dropping the ball on keeping this app running properly. And yes, a network test from my DeskJet Pro 8025e passed.
Update: Still disappointed. I still can't print via my phone. I tried multiple ways, but I just can't get it to work anymore. Disappointed. Everything was working well until this latest update. Every time I try to send a file to print from my phone to the printer, it just stays stuck in a loading/running state but never actually prints. I've tried different ways through my phone, but nothing.
If I had known that the ONLY way to access the print/ scan feature is through the app (which only works on my phone by the way, not on my laptop or tablet and that took over an hour to discover) I would not have wasted my money. Additionally, I learned that my version doesn't have a 2-side/duplex function for the document feeder and that made scanning coursework documents a painstakingly slow process.
This app used to work great. I could print quickly and from anywhere. Recently, trying to print with this app is almost impossible. I have to close the app and reopen it multiple times because it says the printer is not connected even though the printer is connected to the wifi and I am logged into my account. In the process of closing the app and reopening it, the app will sign me out almost every other time. Even when it does work, it'll print 1 item and then say it can't connect. Please fix.
glitchy... hopefully the update fixes this. My monthly subscription bill was due and A week later I finally was able to log in! It just would not load and I could not get the website to work either I don't know what was going on. It's also a little confusing to navigate once you get into the app it takes you to the website for a lot of things and it's a little scattered it's annoying honestly
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app's support section, where they can provide input that may help improve future versions of the app.
Yes, the app may collect certain personal data for functionality and user experience improvements, but it adheres to HP's privacy policies regarding data handling and protection.
While some features can be accessed offline, the full functionality of HP Smart (HP AiO Remote) typically requires an internet connection, especially for setup and cloud-based services.
To cancel a subscription, users must go to their account settings within the app or the app store where the subscription was purchased and follow the cancellation process provided.
The subscription costs vary based on the additional features or services chosen; users can check the app for specific pricing details.
No, customer numbers cannot be updated online. Please contact HP customer service for assistance with changes to your customer number.
Log in to your account settings and update your email. If you face difficulties, reach out to customer service for guidance.
You can reach HP customer service by visiting the HP support website or calling their customer support number listed there.
To activate your HP account, follow the activation link sent to your email after registration. If you didn’t receive it, check your spam folder or contact customer service.
To log in, visit the HP website, click on the sign-in button, and enter your credentials. If you encounter issues, ensure your account is activated.
HP Smart is now HP! We redesigned the app for a simpler, more convenient experience. You can now get support for more HP products — not just your printer. This includes HP laptops, desktops, pens, docks, and more.
