Category: Lifestyle
Developer: Samsung Electronics Co., Ltd.
Verified App 
SmartThings is a home automation platform that allows users to control their environment and devices through a single app. The company was founded in 2012 by two former Google employees, Alex Hawkinson and Andrew Birtch. In October of 2013, SmartThings was acquired by Samsung for $200 million.
The SmartThings platform is based on the Internet of Things, which is the concept of connecting physical objects to the internet so they can communicate with each other. This means that users can control their devices remotely, receive notifications about what's happening in their home, and automate their environment according to their preferences.
There are three main components to the SmartThings platform: the app, the hub, and the devices. The app is available for iOS and Android devices, and it is used to control all of the devices in your home. The hub is a small device that plugs into your router and connects all of your SmartThings-compatible devices wirelessly. The hub also allows you to control your devices when you're away from home. Lastly, there are a variety of compatible devices that work with SmartThings, including lights, door locks, thermostats, cameras, and more.
SmartThings makes it easy to automate your home and gives you peace of mind knowing that your family and belongings are safe when you're away.
Features & Highlights
SmartThings is a robust platform designed to streamline the management of smart devices within your home. As a user, I’ve found several features that truly stand out, enhancing my everyday life and making my home smarter and more efficient.
Real Experience Using SmartThings
Application Scenarios
My experience with SmartThings has been nothing short of transformative. In the mornings, I use the app to trigger my “Wake Up” routine. As the sun rises, my smart blinds open gradually, and the coffee maker starts brewing my morning cup. This scenario not only makes my mornings smoother but also sets a positive tone for the day ahead.
In the evenings, I often host friends or family, and SmartThings becomes my go-to companion. With a single command, I can set the living room lights to a warm glow, play background music, and even adjust the temperature to create the perfect ambiance. It’s moments like these that demonstrate the app’s ability to enhance my lifestyle effortlessly.
User Experience
The user interface of SmartThings is clean and intuitive, making it easy for anyone to navigate, regardless of their tech-savvy level. The layout is user-friendly, with clearly labeled sections for devices, scenes, and automation. I appreciate how quickly I can access my devices and set new routines without feeling overwhelmed.
Performance-wise, the app has been reliable. I rarely experience lag when controlling devices or setting routines. The response time is impressive; when I tap “turn off lights,” they respond almost instantaneously. Overall, SmartThings has exceeded my expectations, providing a seamless experience that has genuinely improved my daily life.
Pricing
SmartThings is free to use, which is a significant advantage for anyone looking to manage their smart home without incurring additional costs. While some devices connected to SmartThings may require a purchase, the app itself does not charge any subscription fees. This makes it accessible for a wide range of users, from those just starting their smart home journey to seasoned enthusiasts.
Updates & Support
Samsung regularly updates the SmartThings app, enhancing its features and improving performance. I’ve noticed several updates that introduced new device compatibility and user interface tweaks that make the app even more enjoyable to use. Additionally, the support team is responsive, providing assistance via their help center and community forums, which is reassuring for any user experiencing difficulties.
Security & Privacy Review
As a user, security and privacy are paramount when it comes to smart home technology. SmartThings is available on both the App Store and Google Play, which adds a layer of credibility and security since these platforms vet their apps. During the registration process, the app requires basic personal information, such as your email and location, to customize your experience.
While SmartThings does collect data to enhance functionality, I’ve found that it is transparent about its privacy policies. There are no intrusive ads or excessive tracking behavior, which is a significant relief in today’s digital landscape. Users can feel safe knowing that their data is not being exploited, allowing them to enjoy the convenience of smart home management without compromising their privacy.
Seamless integration with numerous smart devices User-friendly interface for easy control Customizable automation for personalized experiences Remote access for convenience and peace of mind Energy monitoring to enhance efficiency 
Limited compatibility with non-Samsung devices Setup can be complex for beginners Occasional connectivity issues with devices Reliance on internet for full functionality 
Totally changed Health GUI. Required personal info to open health. It took 20 minutes just to add my weight. Who knows where my history went?! Wanted to contact support within Health but requires health data sharing to be on first. I will be looking for another app. and leave Samsung forced "improvements" to those who think it's "cool".
I cannot seem to use this app as it's stuck in a loop of verification requests. It sends a verification code after login. You enter the code. Page reloads. It sends and asks for another code. Repeat this in a loop until it finally says it can no longer send you codes and you are locked out because of too many requests. Maybe this is a great app, but the setup seems to be broken.
App works great. I use on smart plugs, lights, geo fencing and cameras. lights come on when I arrive home or when cameras detect people at night. I have no Alexa ar anything like it. All of it is linked through smart things. Ability to set up routines is somewhat tedious but very useful, get them set up and forget about it! if you can imagine it you can probably do it through this app.
Great when it works - notifications don't work. I have notifications turned on to notify me when my heat pump filter needs to be cleaned. I just checked the notification history for this app, and I haven't seen a single notification this past week even though in the app it says the filter needs to be cleaned. This app is not sending notifications like it's supposed to be.
this app is so inconsistent. I have a Samsung phone and a Samsung TV, and this works about 30% of the time. its infuriating. -11/25 edit: -06/26 Its only gotten worse. When im not "screen sharing" on the TV, I can see the TV and it even offers to send videos (MP4s arent supported... (-_-) ), but when i attempt to screen share, this stupid worthless app can no longer even see the TV, though my wife's older phone can share as expected.
Review Source: Google Play store public user reviews.
SmartThings may collect personal data to enhance user experience, provide services, and improve functionality. Users should review the privacy policy for detailed information about data collection and usage.
SmartThings is free to download and use with basic features, but certain advanced functionalities and integrations may require a subscription.
While some functionalities of SmartThings can operate locally, an internet connection is typically required for remote access, cloud services, and integration with certain features and devices.
To contact support or send feedback for SmartThings, you can use the support section within the app or visit the SmartThings website for additional resources, including FAQs and customer service options.
You can manage or cancel your SmartThings subscription through the app settings or the SmartThings website, where you will find options related to your account and subscription details.
You can contact SmartThings Customer Service through the app or visit their website for support options, including live chat and email.
To activate SmartThings, download the app, log in, and follow the setup instructions to connect your compatible devices.
Your SmartThings Customer Number can be found in your account settings within the app.
Open the app, tap 'Log In,' and enter your Samsung account credentials or create a new account if you don't have one.
In order to provide you with better services, some features have been improved in the new version.
Google Play 
App Store 
