This site uses cookies to enhance your user experience. By clicking any link on this site you are giving your consent to our cookie policy. Read more
Reject
Accept All

Other Versions of Mobile Passport by Airside

You are going to be redirected to the official website to finish the download when you click these buttons above.

Frequently Asked Question

1

Are there any age restrictions for using the Mobile Passport app?

There are no specific age restrictions for using the Mobile Passport app. However, children and minors will need to have their own profiles set up within the app, as each individual must complete their customs declaration separately. Parents or guardians can assist younger travelers with the process.

2

Can I modify or cancel my customs declaration once submitted?

Once submitted through the Mobile Passport app, you cannot modify or cancel your customs declaration. However, you can create a new declaration if necessary. Always double-check your information before submitting to ensure accuracy.

3

Can I use the Mobile Passport app for family members traveling with me?

Yes, the Mobile Passport app allows you to create profiles for family members traveling with you. You can add their passport information and complete the customs declaration for the group, making the process more efficient for families or groups traveling together.

4

Can I use the Mobile Passport app for international travel to countries other than the U.S.?

No, the Mobile Passport app is specifically designed for travelers entering the United States. It cannot be used for customs processing in other countries. Each country has its own customs and immigration procedures that must be followed.

5

Can I use the Mobile Passport app if I have a Global Entry card?

Yes, travelers who have a Global Entry card can still use the Mobile Passport app. However, they may find that using their Global Entry card at dedicated kiosks may be a faster option for processing through customs and immigration.

Mobile Passport by Airside

1

How can I contact Customer Service for the Mobile Passport by Airside app?

You can contact Customer Service through the app’s Help section or visit the Airside website for additional support options.

2

How do I activate my Mobile Passport account?

After registering, check your email for an activation link, and click it to complete the process.

3

How do I log in to the Mobile Passport app?

Open the app, enter your registered email and password, then tap ‘Log In’ to access your account.

4

Is activation necessary for the Mobile Passport app?

Yes, you need to activate your account after downloading the app by following the provided instructions upon registration.

5

What is the customer number for Mobile Passport?

Mobile Passport does not have a specific customer number; support is primarily provided through the app and website.

Editor's Choice