• O

  Orr Ganel

  

  2026/06/17

  can't view receipts in the app (or browser) to figure out why they charged you. then it's also impossible to report an issue from within the app, and very difficult to reach customer support. they will push you to the AI chatbot and it tells you there's a technical issue preventing it from being able to escalate your issue to a human. and again, no way to report a technical issue with the chatbot. really poorly maintained product.

• B

  Bryant Iocco

  

  2026/07/01

  Most customers don't respond to messages or phone calls. Leads are crazy expensive. Got charged $75 for a lead that should have been less than $30 because the customer chose the wrong category. Then the customer ghosted me. Same story over and over. If you are the cheapest person in town and can respond instantly, you may do well on this app. If that isn't you, run.

• T

  Tristan Bruch

  

  2026/06/23

  It was ok in the beginning to supplement income when it gets a slow, but now it's just ridiculous. Always get charged for leads when I specifically state I'm not available to help customers. When I try to request a refund due to my availability, Thumbtack states that the customer is "flexible" on their timeline but are never willing to work with my timeline. 99% of the time my refund requests are denied, and if I do get a refund, I get another lead that goes nowhere. Getting scammed! Stay away!

• J

  J Vargas

  

  2026/04/30

  Bleeds way too much money. Constantly getting inquiries of cheap people and it already charged me. Getting charged for Leads that aren't the right fit is outrageous. Way too much money, but when the right client does reach out its great. Just seems that if you're not setting your budget to "unlimited" it is very hard to get your ROI. There has to be a better method where we don't have to get charged for EVERY lead. That's like getting charged full price for just looking at an item at a store

• A

  Azat Muzafarov

  

  2026/05/26

  Tamtec app is generally good, but there are a few issues to improve. In message search, it only shows clients already loaded on the page, so older clients cannot be found, while the web version works correctly. Also, when opening a lead and going back to messages, the page reloads and returns to the top of the list every time, which is inconvenient when working with multiple clients. These issues affect usability and need improvement in the Android version.

• G

  Guy LRG

  

  2026/07/03

  I've been a Top Pro for 4+ years with hundreds of reviews. Thumbtack now lets providers pay more per lead to rank higher, so brand-new companies with little experience or reviews can outrank proven professionals. To stay visible, my lead costs have more than doubled in just a couple of months. It feels like revenue matters more than quality or customer satisfaction. Removing direct customer phone numbers also made communication less personal and more complicated. Very disappointing direction.

• C

  Casey Harris

  

  2026/07/02

  DO NOT use this app to find jobs. They nickel and dime with leads that don't hire. Heard they refund? Sometimes when they feel like it, I guess. I wish I could give this app ZERO STARS

• D

  D & M Contractor

  

  2026/07/02

  great customer service! and never been a refund issue on a legit transaction. client since 2015! and currently!

• R

  Ronald Baker

  

  2026/07/01

  pretty cool app

• B

  Brian Margolis

  

  2026/07/01

  will send you leads even when you have your calendar blocked because you are on vacation and will not refund. if you want to speak with someone, you will be on hold for over an hour. Not worth the hassle. leads are subpar to boot

Review Source: Google Play store public user reviews.