Category: Business
Developer: UPS
Verified App 
In today's world of instant gratification, the need for speed is paramount. That's why UPS has introduced their new mobile app – one that allows you to purchase shipping labels and track packages quickly and easily. The UPS Mobile app is an innovative way to streamline your shipping needs, with features like package tracking, delivery notifications, and shipment status updates all in one place. With the ability to access your account from anywhere, you can ship packages faster than ever before. Read on to learn more about what the UPS Mobile app can do for you.
Features & Highlights
The UPS Mobile app is a powerhouse of convenience for anyone who frequently ships packages or tracks deliveries. With its user-friendly interface and robust features, it streamlines the shipping process and keeps you informed every step of the way. Here are some standout features that make this app a must-have:
Real Experience Using UPS Mobile
Application Scenarios
As a small business owner, I rely heavily on shipping for my operations. The UPS Mobile app has become an integral part of my daily routine. For instance, when preparing for a trade show, I had dozens of packages to send out. Using the app, I was able to create multiple shipping labels in a matter of minutes from my office. Another scenario is when I’m waiting for important supplies; the package tracking feature keeps me in the loop. I often find myself checking the app during lunch, eagerly anticipating the arrival of my materials to ensure I stay on schedule.
User Experience
The user interface of the UPS Mobile app is intuitive and visually appealing. Navigating through the application feels seamless; everything is well-categorized, making it easy to find what you need. The package tracking feature is particularly impressive, as it provides not just the delivery status but also an estimated time of arrival. I’ve noticed that the app performs exceptionally well, with minimal lag and quick loading times. Overall, using the app feels rewarding; it empowers me with control over my shipping needs, which is especially crucial during busy periods.
Pricing
One of the best aspects of the UPS Mobile app is that it’s completely free to download and use. The shipping costs depend on the service you choose, but the app itself allows you to compare rates and select the most economical option for your needs. It’s a fantastic tool that saves both time and money, especially for small business owners like myself who are conscious of operational costs.
Updates & Support
UPS consistently updates the app to enhance user experience and introduce new features. I recently noticed improved tracking functionalities after an update, which made me appreciate the ongoing development efforts. Customer support is also readily available within the app, providing quick answers to any inquiries I have. The FAQs section is thorough, and if I need further assistance, I can easily reach out to support through the app.
Security & Privacy Review
As a user concerned about security and privacy, I appreciate that the UPS Mobile app is available on trusted platforms like the App Store and Google Play. This ensures that I’m downloading a legitimate application. During registration, the app requests basic personal information, such as my name and email address. While it’s necessary for account creation, I wish there were more transparency regarding how my data is used. I haven’t noticed any intrusive ads, and the app doesn’t appear to engage in excessive tracking, which is a significant plus for me. Overall, the UPS Mobile app feels secure, making shipping and tracking my packages a worry-free experience.
Reliable delivery ensures your packages arrive on time, every time. Global reach connects you to customers worldwide effortlessly. Advanced tracking technology keeps you informed about your shipment's status. Flexible shipping options cater to diverse business needs and budgets. Excellent customer support assists you with any shipping inquiries promptly. 
Higher upfront costs can strain budgets for small businesses Limited delivery options may restrict customer choices Package tracking can be less reliable during peak seasons 
Google Play 
App Store 
Just does not work. Anytime an action is performed the app says the session has expired and logs me out. The app always says I have no packages scheduled for delivery. Unable to track packages (session has expired, re-log issue). Unable to add delivery addresses (says they are experiencing technical difficulties and to try again later). Just delete and use the website.
App constantly logs me out, and when I log back in all my tracking numbers are gone, making the app basically useless. I shouldn't need to reenter my tracking numbers every time I swap to a different app and back. ETA 2-16-26: Now the app just gets stuck on the loading screen. Let it sit for over 20 minutes and still stuck on the loading screen. Absolutely useless.
Incoming packages show up in the app when not picked up yet (when a tracking number was created), but disappear as soon as they're picked up and have a delivery date set. They still show up on my account online, but they disappear from the app. Why?? Edited to add: looking at recent app reviews, this is an ongoing problem since the most recent app update. Also, I just got a push notification about one of my packages from the app, but the app itself says I have no packages!
It's a nice app and all, but unfortunately useless when it comes to being notified for deliveries. The app told me I had a package (signature required) scheduled to be delivered today from 2pm-6pm. Checking multiple times before 2pm, I see that the delivery time remains unchanged. All of a sudden, when I come back home, around 12pm, I get notified saying I wasn't there to get my delivery... so why didn't the app at LEAST tell me that it was coming soon?
I really like this app because it's free and it tells me when my package is going to arrive and if there's a problem they give you a window usually much more precise than what you get from the shipper. and if it's say a sort of mission critical item often you can see where the UPS truck is when it gets close so you can if possible. be there when it is delivered and this is quite handy!
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app or via the UPS website's customer service section.
Yes, the UPS app collects personal data to provide services, process shipments, and enhance user experiences, in accordance with their privacy policy.
The UPS app requires an internet connection for most of its functionalities, but some basic features may be accessible offline.
Since the UPS app does not have a subscription model, there is no cancellation process. Users can simply stop using the app at any time.
The UPS app does not require a subscription fee; however, users may incur charges for shipping services or special features.
Yes, you can update your account information in the account settings after logging in.
No, you need to contact UPS customer service to update your customer number.
You can reach UPS customer service by calling their hotline or using the chat option on their website.
To activate your UPS account, follow the link in the activation email you received after registration, or contact customer service for help.
You can call UPS customer service or use the online chat feature for immediate assistance regarding your shipment.
We're consistently update our app experience, making UPS work better for you one release at a time. Check out the newest additions:- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.- Use your personalized QR code in the Store tab to streamline your in-store experience- Find UPS locations for drop-offs or shipping- Ship to more than 200 countries- Set delivery hold preferences to avoid missing deliveries
